Head of Legal Operations
Amy Brookbanks joined Ocado in 2009 as a commercial solicitor and has been part of a team that has grown both in size and visibility at the online retailer. Over the past couple of years, Ocado has landed key international deals, which has meant that the legal team has had to negotiate the licensing of the company’s proprietary technology to overseas retailers – and the lion’s share of the work for those whose deals were done in-house.
With those ventures bedded in, the task for Ocado’s legal team in 2019 is to invest in operational excellence. As a result, Brookbanks has moved from being co-head of the commercial legal team to become head of operations, spearheading the project of delivering efficient processes and examining Ocado’s resourcing.
Brookbank’s task of aligning an energetic legal team with best-in-class processes will be crucial to Ocado and its new partners Casino in France, Ica in Sweden, Sobeys in Canada and, most importantly, Kroger in the US. It is a key role at the retailer, which lives and breathes data and responsiveness.